Online Shopping
Active
Complaint #24495 — neethu venkateshaiah
Filed: 9 May 2017 ·
Address: Arcil, 10th floor, ruby building, Senapati bapat marg, dadar west near ruparel college
May 4th 2017,
Lenovo K5 Vibe Note 64GB is delivered by flipkart.
May 5th 2017.
The phone begins to show the following issues:
1. Heating (up to 47 degrees) I have screen shots from the Lenovo Diagnosis app to prove this
2. Battery Quick Drain 3. Phone hanging &restarting issue 4.Phone blocking my phone calls and messages without my interference.
May 6th 2017.
I raised a request for product replacement under the 10 day replacement guarantee policy.
Also I get a call from the technical evaluation partner of flipkart called JEEVES and they schedule a visit for checking the phone.
May 8th 2017.
1) The technical evaluator, who had no supporting documents to prove that he is qualified to check my phone, visited my office to evaluate my phone.
He checks the Lenovo diagnosis in built app on my phone and states that the temperature is 27 degrees. I had been sitting in an AC office for 9 hours by then. I requested to come next day and stay for 2 hours and see what issues the phone