Consumer Redressal

Purchased Voltas Vertis Elite 1 ton split AC from Kirti Radio & Television Centre Thane on 24.12.2011. At the time of installation there was no gas in the AC unit, which mentioned in the service report dated 27.12.2011. In the 1st year of warranty I faced cooling problem for 5 times. Every time the engineer from Voltas assured me that this problem would not arise in future. None of the engineer from Voltas could locate the problem. Before the expiry of the warranty period I requested the service engineer to recommend replacement of the unit to the company. He assured me to talk with his seniors managers. In March 2013 after reoccurrence of the cooling problem the Ac indoor unit was taken to the workshop for testing & was re installed after repairing. In June 2013 after one more cooling problem both the indoor & outdoor units were taken to workshop for repairing. At that time the engineer advised you should not have accepted unit at the time of installation only if there was no gas.