Consumer Redressal

Hi, I am facing restart problem in N500 since the date of purchase which is reported to Nokia, number of times throughout the year. But, no solution in spite of two time handset replacement. After which there is now an action for replacement of Nokia 500 with other product. I want a direct communication from customer head on ANY ONE of the following solution 1. Either I should be given cash along with compensation which sums up to Rs.15000 for N500 which has really caused me so much frustration/irritation 2. Or provide me Nokia L820, new set along with warranty period. I would prefer the first option given above which will allow me to buy some good SMARTPHONE rather than taking L520 replacement which is priced less than what I have paid for N500 Also, enclosing the email chain with Mr. Bijal Patwa whom I don’t find looking over customer’s feedback. I am really embarrassed by being loyal to Nokia and here I really regret my decision. ‘IF COMPANY DOESN’T VALUE CUSTOMER SATISFACTION/FEEDBACK, I WOULD GO AHEAD WITH OTHER BRANDS RATHER THAN TAKING THE REPLACEMENT AND STICKING TO NOKIA AGAIN. I hope for the quick and positive reply from you at least for the last time