Consumer Redressal

This is Rakesh holding ER account in Citibank with A/C no : 5762540802 . I had raised a request to unlock my account which was locked due to the invalid address. I already visited citi bank branch three times for the same request. First I was not having the original document and I was informed from bank that it required only the original Residential address proof . Second time i visited the bank for the same with the Original document -- my residential address proof. Then Aparna Menon-citi emp, told me that this is not enough to unlock the accoun and asked me to get HR letter from the company confirming the company address. Third time i visited the branch again with the said HR document. Then again i was informed that only residential address proof is enough and I got the confirmation that it will get unlocked within 2 working days.This was happened on 30 th of last month . Still my account is in Locked state. Please help .