Consumer Redressal

Dear Sir I had placed an order for furniture at the Housefull International Showroom at Mega Mall, Oshiwara. The store owners internally converted the order to an online order without my consent. The furniture was to be delivered at our residence in Ratnagiri which was stated to them at the time of placing the order. However when the goods were delivered it was found that the sofa was in a damaged condition. On repeated complaints the people at Housefull now refuse to replace the sofa and would not return my money. Also some furniture is not assembled and Housefull refuses to take responsibility of the same stating that the place is at a far off distance. Since every detail was made clear to Housefull furniture it is strange the way they behave. I request your help to get the damaged / torn sofa replaced and the furniture items be assembled at the earliest. Thanking you