Consumer Redressal

My Name is Nitin Kumar Singh. I bought a Samsung Galaxy Tab 2 on 20 June 2013 which offered a free Bluetooth Head Set for free. I received the Bluetooth Head set on 12 July 2013 Via DTDC courier with reference number : E87 - 10765, Docket Number : X04089673, Packet Serial Number : 7565627. Upon opening the packet i found the package was badly tampered and Bluetooth device caved out of the packet. I did not accept the parcel and returned it back to Mr. Vivek Sarkar who came in person to deliver the package. I am forced to escalate this issue to yourselves as i don\'t see Samsung taking any responsibility to send me the device again. I raised this issue with the samsung help desk and e-mailed them the required document along with the evidence on 12 July 2013 for which i did not receive any Ackwoledgement or a revert. This is the worst kind of customer service i have ever come across.