Telecom
Active
Complaint #2364 — N Dinesh Kumar
Filed: 11 Sep 2013 ·
Address: Mumbai
My name is N Dinesh Kumar. I am from Mumbai. My Mobile Number is - 91-9930951524
I have purchased the XOLO 800 handset on 6th July,2013. The IMEI number for the set is 9113067503101186 and the serial number is Q800413E0031019.
The phone got dead in one month of the purchase for which I have lodged the complaint in the customer care on 16th August,2013 (complaint number – 310000093610) and as per customer care executive instruction submitted the XOLO 800 handset to the nearest collection point on 17th August,2013. The collection point address is : - SS4/232 , Sector-2, opposite Meghdute cinema, Vashi, Navi Mumbai- 400705.
As per the customer care the phone will be repaired in 5 working days and I will get the SMS or Call from the service center and I can collect the phone within 48 hr from the collection point.
Now it’s been more than 15 days. Neither the Phone got repaired nor I got any call from anywhere. I have called several times to customer care to know the status of the