Consumer Redressal

Hello sir , i had took a reliance broadband connection and paid for one year ....one issue is always their that is slow speed what they promise to give they can\'t give 20% of that ....And my main problem is That i registered a complain regarding sifting my broadband to a other location because i changed my house .....first they told it will take 4 days for shifting the broadband but now its 11 days and still now they have not called me a single ....i keep on complaining and complaining but no result and when i told them to discontinue the connection and refund my money then they required more 10 days to disconnection ...means they will take 20 days money from me which i have not used ......and also required 60 days to refund my money ......Plz help me out ...Thank you