Consumer Redressal

Dear Sir , I am postpaid user of vodafone mobile for the last three years and I have always paid the bill on time . I am a heavy data user and was using 3G services for the last 2- 2.5 years and recently I have requested vodafone to change the scheme from 3G to 2G data plan and for that i have sent the required sms to the service provider on 22.08.2013 . However the service provider says that they have deactivate the 3G plan according to my request but have failed to activate the 2G plan in the captioned mobile no ( 9674465678) and have charged me for per KB of data usage which is very high . I know i am a heavy user of data services and have accordingly tried to activate the data plan so suit my requirement but vodafone has failed to activate the same and is now asking to pay almost Rs 2400/- for a service for which i have to pay only Rs 199 if the plan is activated on time . I am attaching the screen shot of my mobile where the details of the sms sent is recorded . You are requested to take the matter with the service providor . I want vodafone to activate the VMC 199 plan in my mobile no 9674465678 with effect from 22.08.2013 only .