Consumer Redressal

Sir, I have parched and installed one Hitachi Split system at my residence, I had complained for less cooling in my ACunit to one Hitachi dealer at kolktat The dealer M/S THE AIRCON CARE attended and charged for the short of refrigerant to the system but did not attend to the rectification of the leakage. The dealer however charged the bill of Rs.4050 for full payment from my wife, which was done in my absence. As result within a week the system again resumed the same problem as before. Subsequently I had to approach the Dealer for rectification but this time he took no action. I thereafter approached Mr. Pornabrata Bhattacharya the Hitachi kolkata office for non compliance and M/S HITACHI HOME & LIFE SOLUTIONS (INDIA) LTD re-attended for the defects, rectified the defects and again submitted the bill for payment of Rs.4000 This double payment for a faulty service was not what I had expectedofthe M/STHE AIRCON CARE had agreed to return the full amount Rs.4000 paid byme.