Consumer Redressal

This is to inform you that, access to my TATA DOCOMO Photon Plus Postpaid Data Card connection, having the above-stated details, has been barred since the end of August. I had registered a complaint on September 3, 2012, by talking to a customer service representative on the toll free number (1800-266-121). Upon filing the complaint, I was informed that, my access has been barred, because TATA DOCOMO could not verify my address details. However, I had received the “Welcome Letter” from TATA DOCOMO on my address. The e-bill that has been sent to me on my e-mail address, also states the same address. Scanned copies of both the “Welcome Letter and the first page of the bill, stating my address are being attached with this mail. I had also paid the first month’s bill by cheque and the cheque has been cleared.Moreover, I bought this on August 2, 2012, and submitted self-attested copies of passport (as identity and address proof) and copies of my passport-size photographs, on the same day.