Consumer Redressal

Dear Sir / Madam, I would like to communicate the hardship faced during dealing with the builder and different government authorities for getting the parking and terrace space as per the approved plan. I have filed three complains in different departments with numbers: DOCAF/E/2011/01135; GOVGJ/E/2011/00283 and DOLDR/E/2012/00051 regarding non-availability of parking and terrace space. As per the representation by the builder (Munaf Associates, Vadodara) during the time of booking, there is provision for parking and terrace space which is also mentioned in the Municipal Approved Plan. After taking possession on 1st April 2011, we have noticed that the parking space and terrace space are not available as per the representation and the approved plan. These spaces are occupied illegally by the builder and used for commercial purpose. We have communicated to Builder both orally and in written form on number of occasions. We are following and fighting for this since Aug\' 2011 but no resolution has yet arrived. I have been continuously following up with Vadodara Muncipal Office and they are taking too long to resolve this by giving different reasons every time. Now the latest they are saying that the complain applicant is supposed to pay charges for the procedure and action to be taken to open up the occupied space. My argument is that builder has done illegal activity and gain monetary benefits for which the buyer need not to pay for procedure, we as a customer are at receiving end and on top of this we only have to pay the procedure charges, which is not fair. I heartily request you to look into the matter so that we get the parking and terrace space as per the approved plan. The construction quality is also so poor that there is lot of water dripping on every spell of rain. I kindly request you to look into the matter so that we get the parking and terrace space, and improvement and rectification in the construction work. Also, there was so much mental disturbance because I have paid the entire amount of property through bank loan hence would like to have compensation on that as well. Thank you. Yours truly, Hatim Motiwala PhPhone No.: 9375972556