Consumer Redressal

MTNL Mumbai hi, I have been Making several complaints for the last About 6 months To MTNL Mumbai by all possible means. Even to the general manager broadband regarding Internet connection stopping in between. I keep submitting screenshots about breaks in ping which is resulting into U-tube videos stopping in between.This problem was not there about 6 months back and I have been using MTNL Internet connection for more than last one year. I have submitted to them that since there is no break in ping to the default gateway that is 182.60.112.253, the question of problem being in telephone line does not arise. However the breaks in ping are coming from 59.185.212.54, which I suppose means that there is a problem with regards to connectivity between the 2 servers. No action is being taken In my view to correct the actual problem. My telephone number is 2892 6190. I am left with no option but to take my case to consumer forums Seeking legal action against