Consumer Redressal

Hello, I had purchased IFB Owen 1-year back and it had issue. initially and got fixed. Again after few months i had issue with the owen and I logged a call with IFB, the engineer visited after a week and told that he will get the part replaced. Since agert that wee have been following it up and the is no proper response. Kindly find the mail trail as beow: First Ticket for the issue Sat 29-06-2013 17:57 Dear Customer, against your recent call a Ticket is generated i.e Ticket 11031528 and the Technician will visit Shortly. Though the call was not closed at the customer end it is updated in the system as closed. The service sector update the tickets as they like to match the SLA and do a fake updating of the tickets. Even after following up the issue there was no response form the service team not the customer support. No one is lease bothered to update us on the status. Second Ticket raised by the system not from us, for the same issue Mon 29-07-2013 12:35 Dear Customer, against your recent call a Ticket is generated i.e Ticket 11197060 and the Technician will visit Shortly. Third Ticket raised by the system not from us, for the same issue Fri 09-08-2013 12:01 Dear Customer, against your recent call a Ticket is generated i.e Ticket 11265621 and the Technician will visit Shortly.