Consumer Redressal

I had purchased a double bed (box type) from Dhariwal Store, Furniture Market, Jacubpura, Gurgaon on 14th July 2013 for Rs.8640 , the amount was swiped in the neighboring shop named as Pooja Trading Co. The bed was delivered to me on the next day but on checking the same we found that the bed was a repaired one and not the new one. The back side of the bed had holes which were filled adhesive and sawdust, the same was communicated to the shop owner (Phn no - 8802600884) and Anil , Sales agent (Phn No- 9718722339) of the shop . To which they agreed immediately and promised me to get the same changed the very next day. Till date they have not got the same changed , in spite of request and complaint to both Lady Owner and the sales agent, at least 20-30 calls would have been tried by me , but both promise to get the same changed by next day but they never do it . I am tired of reminding and calling them and now both of them have stopped taking my call. Call details of my vodafone no 09899364439 can prove my consistent effort to get the same resolved at their level but it seems they don’t care . I wish to raise a case against the Shop owner and the sales agent for the complete value of Bed and the harassment caused to ne in last 1.5 months