Consumer Redressal

Infibeam : I had Ordered a Pen Drive from Infibeam.com on July 24, 2013 and the Order ID was 11305742, On receipt of the article I had paid Rs 585/- and had requested for replacement which Infibeam agreed and created a return merchandise No. 14055. The article was lifted from my residence on August 8, by the same courier who delivered the article. I was promised that the fresh offer will be given shortly. But they kept quiet even after six emails I had sent. I had made four Telephone calls which Infibeam disconnected midway. On further applications they had given a fresh Order No. 20293487 on 23/08/2013. But when I went to their website to enquire about the order I find \"Sorry, No Order found in this purchase ID\". I became suspicious and tried to contact them again but Infibeam is not coming out with any Positive reply. I, therefore request you to kindly look after this matter. Infibeam knows that I am a 72 year old disabled person, cannot move out of the house and taking advantage of