Consumer Redressal

Respected sir, I purchased a lenovo G580 series laptop on 29/03/2013 from vedant computers sales pvt. Ltd., kolkata. The invoice no. is VCSPL/24916/1213, the serial no. is WB10379735, the M/O is WB03012810 & the P/N is 59351410. The laptop\'s keyboard has problem. I complained your customer care centre regarding this on 23/08/2013. the complain no. is 7005518034. they dont bother to send the engineer in my place. they just gave the excuses and delayed. I am a MBA student & I have lots of projects which carry marks. I cannot do any project for this problem. I have a project which have to submit on this 30/08/2013. I came to cyber cafe to mail you and do my project. Then what is the facility to having a laptop. I called from monday to get the service but they dont even bother about it. one customer care executive cut the phone when I ask for the reason. I need the service today only, because from tomorrow I will not there.I am hopeless about service after this experience.