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Complaint #2171 — Sanjay Kulkarni
Filed: 27 Aug 2013 ·
Address: Royal Legend Aparts. K-302, 60, Kodichikkanahalli Main Rd. Bommanahalli, Bangalore 560608
Respected Sir/Madam,
Purchased SonyXperiaZ mobile phone on 10.07.2013.Three weeks ago phone developed a fine crack on the touch pad&was tried to unlock the phone but the touchpad wasn\'t responding, in the process the crack developed a bit more near keypad Registered a complaint with Sony Service & visited authorised service center at Indiranagar, Bangalore. Service Engineer refused to accept the mobile phone stating \"Physical Damage\". Persued the matter with Sony Service over their toll free No. & interacted with various executives at many times, initially it was time buying tactic & later they came out with the solution of replacing the handset at the cost of about Rs.20,000.00, where as the cost of an entire handset is Rs.38,000.00. Sony India Pvt Ltd. seems not have facility in India to repair / replace the defective part under warranty. Feel cheated by the deficiency of service & request yourselves intervene to get justice. Thanking you