Consumer Redressal

I had purchased a Sony Ericsson Xperia Neo V from the retail chain Ezone, Tardeo, Mumbai on the 30th of March\'12. A month back I started experiencing issues with it, for which I contacted its authorized serviced center- \'SAP Mobile Service Centre\' located in Dadar(W), Mumbai; on 4th of August\'12 (Work order no. SE31248811370) I was told that it would take a week as they have to send the device to the company for problem detection & repairs. I was pretty unhappy to realize that a company which charges a bomb for their mobile phones does not have a proper engineer/technician to detect & tackle issues locally. They told me I will receive a call once it is repaired. They also provided me with SE\'s toll free number to check my mobile\'s repair status Since I did not receive any call from the Service centre even after a week,I called them but they never answered, even after calling repeatedly. So,I called SE\'s customer care no. 1800-3000-2800 on 11th of August\'12. I was told my device was ready & delivered to the service centre, so I should collect it from there. When I got there, I was told my mobile hadn\'t been repaired for they were awaiting parts arrival. It was highly irresponsible on their part to mislead a customer this way. They generated a new work order(no. SE31248811452) & told me it will be repaired within a week. I called the customer care again on the 20th of August , when I was told that they were still awaiting parts arrival. On asking to provide me with an estimate of time they will need to procure those parts, I was told it would take long. They refused to give a specific time & told me I will be called whenever it is done!! I lodged complaint with them through customer care on the 22nd of August(complaint number SES 128010637), when I was told they would a take 5days just to process the complaint(which is very ridiculous!!) Now, its been more than a month & I\'m still getting the same response from SE\'s customer care ie. they are awaiting parts arrival. I am really frustrated with the after-sales service provided by SE & swear not to purchase any more Sony devices!!