Consumer Redressal

Dear Sir, I, Mr. Abhishek Dutta, had bought Flat-6 on 3rd floor of V-48/12/1, Vivek Apartment from Mr. Jogendra Chandra Pal and Mr. Manas Pal on August-2011, where I’m presently residing at with my family. But soon after I bought the flat, I found several faults in the whole apartment including my flat. We have informed the responsible builder Mr. Manas Pal several times about all those faults and all the time he is giving false commitments to rectify them. It has already been nearly two (2) years after I bought this flat and we are still struggling to make the builder understand about our problems. Whenever we make a call to Mr. Manas Pal, most of the times his father (Mr. Jogendra Ch. Pal) picks up the phone and gives false assurance regarding the problems. Below are the problems which we are currently facing- 1. During monsoon/heavy rain, the walls and roof are absorbing water and hence affecting the apartment and creating several cracks in the outside wall. 2. The roof is not built properly and several cracks on the roof. 3. Several cracks in the water tank body which leads leakage of water. Hence increasing unnecessary power consumption. 4. Electric Meter box section of the apartment is entirely open, which is very unsafe and dangerous for children and other residents residing in the apartment. 5. Common Room and the attached toilet are not properly built and furnished. 6. The build material of this apartment is very bad and internal walls are very weak. After I bought the flat, when we tried to make some holes in some of the walls, we found that the walls are lacking of adequate amount of cement, hence making dangerous cracks on the inside walls. 7. Several cracks have been noticed in the staircase also which is very much dangerous. So, this is a humble request to you, kindly look into this issue at the earliest and take a strict action against the above mentioned builders.