Consumer Redressal

Dear Sir, I am un fortunate owner of a BMW X5 car and have been suffering since the day I bought this car, looking for guidance from you if you can help or let me know who is the authority to deal with such issues, BMW is taking poor innocent Indian on a ride. Please find below the recent mail which I sent to BMW and they have no reply for any question, I had to visit the service centre Bird Auto myself on Friday to get the new tyre fitted which was purchased recently and busted, understand that almost every customer who has purchased BMW is suffering on account of poor quality, non availability of spares and poor service. As soon as the warrantee got over the car systems started failing and during last two years I have already spent more than 7 lacs on the maintenance of this car and there is an estimate of Rs 2 lacs pending with me which they have given me to get the head lights replaced and I am asking them the reason for the failure of head light and I am yet to get the reply, BMW just does not care to reply and the senior people are not accessible and the service centre people are not in any position to reply. Another one lac will be spent as soon as I send the car for A/C repair as the cooling coil is leaking second time. Apart from the money spent on the spares and service my car has spent 85 days in their workshop at different occasions to for want of service or spares. Even on Friday I found that many customers are waiting for their car for many days as the spares are awaited from Germany. Recently many cars are down and lying at service centre because of the hydraulic lock of transmissions, this means the car simply stopped in the middle of road and cannot be moved unless the BMW service van comes to rescue. My impression and many others share the same, these cars are either rejected lots or are fitted with low cost components which BMW is testing on Indian customer. I have many relatives using BMW abroad and have never faced such problems, this makes it clear that the BMW cars are not at all suitable for Indian conditions and have not been tested before launch. If you wish I can send my car to you and you can witness all these issues. In our company we have another BMW car and it has faced similar or even worst kind of failures very recently the car stopped in the middle of the road and would not move, BMW team was called to move the car. Kind Regards Narinder Singh