Consumer Redressal

I have purchased a pre-paid mobile phone no. 9313607466 from Reliance World at Sec-22, Gurgaon a week ago.At the time of purchase the documents were deposited and a form was signed.The sales person at R World sid the formalities are over . The connection was activated and I could use is for two days without any isuue. But suddenly one day my incoming were disabled. I visited R-world who said that a person visied your home and you were not available for verification . We answered that we were not told in advance regarding the visit and hence we can not be available all the time waiting a person to visit.We requested the visit to be made after intimation.Afterwards we visited the said R World three times but no body visied our home, neither connection to my mobile has been re-sored. We have made several calls to customer-care numbers also, but they ask us to visit R-wrld again and again. Till now mobile is not working. I seek restoration of mobile and a penaly of Rs. 50000.00 for harassment.