Consumer Redressal

This is w.r.t compliant number 201308122834. I have received the credit card statement today i.e.; 21-08-2013. My Primary card no is 4622 7153 5115 0878. A false account is reflecting on my statement. The Account no is - 4940 7680 2679 1506. This account had been created against a Balance Transfer of 16,000/-, which I had never asked for. On 1st of July, when I had received a transaction alert, I immediately called customer care and reported the incidence. On 2nd July, when I received an alert that the DD had been dispatched , I called up again and had asked to cancel the DD & had also blocked the Card to be on the safer side for avoiding any further misutilisation. I had never asked for any balance transfer. When i contacted call centre, they said its a technical error and as the DD had been dispatched, they instructed me not to accept the DD. Accordingly I returned the DD and did not accept it. I had been following up for this for more than a month now. And these guys have now charged me interest too for a transaction which I had never done. Kindly cancel the Account and clear the outstanding. Prior to this I had registered other complains too regarding the same issue, but, I haven\'t received any resolution. 201307132872 - 22nd July 201307272517251787 - 27th July How can a multi national company be so careless and pathetic towards customer service ??? I reported the incidence on 1st of July. Today its 22nd August. Its 50 + Days without any resolution. I dont want my CIBIL to get affected. Please Help.