Consumer Redressal

PHILIPS 22PFL4556 LED T.V. KOLKATA. by PradyotSatpati on August 17, 2013 I had purchased the 22″ LED TV of PHILIPS on 28.06.2012 from M.G. Electronics (Baguiati), EB-5, Deshbandhunagar, Baguiati, Kolkata – 700 059. The Invoice No. is MGB0000708 dt. 28.06.2012. The cost of the TV was Rs. 12334.80. The product carried a 1 year warranty from the date of purchase. Very astonisihingly, problems started on 29.06.2013, exactly 1 year & 1 day after the warranty period got over. We immediately contacted the dealer, who sent a local mechanic for a casual inspection. After that they advised us to file a complaint with the manufacturer i.e. Philips through the dealer. After a few days I submitted all papers through the dealer. Finally I got an SMS in my Mobile on 23.07.2013 stating that my Complaint has been lodged with Docket No. PKOL2307130045. Mechanics from Philips once again came to inspect the TV on 26.07.2013. Next day they sent an estimate of around Rs. 7500-8000/- to repair the set.