Consumer Redressal

respected sir please find enclosed herwith the correspondance with SBI Bank and HDFC Bank but till date my mony are not re-imbursed. please requested look into the matter in depth and help me to re-imbursed my money as early as possibe. *********************** Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG From: \"Ramveer Singh Gurjar\"<ramveercallsu@rediffmail.com> Fri, 28 Jun \'13 9:35p To: \"pnohdfcbank@hdfcbank.com\"<pnohdfcbank@hdfcbank.com> and others Cc: Bcc: Less | Show full Headers | View blocked images 3 attachments - Download allHDFC1.jpeg591.69 KB DownloadHDFC2.jpeg602.51 KB DownloadHDFC3.jpeg546.33 KB Download From: \"Ramveer Singh Gurjar\"ramveercallsu@rediffmail.com Sent: Thu, 27 Jun 2013 17:57:28 +0530 To: \"kanwarjitgrover \"kanwarjit.grover@hdfcbank.com,\"sanjayrajguru \"sanjay.rajguru@hdfcbank.comsanjay.rajguru Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG From: \"Ramveer Singh Gurjar\"ramveercallsu@rediffmail.com Sent: Mon, 24 Jun 2013 11:35:33 +0530 To: \"kanwarjit.grover@hdfcbank.com\"kanwarjit.grover@hdfcbank.com,\"kanwarjit.grover@hdfcbank.com,dgmcustomer\"dgm.customer@sbi.co.in Cc: \"adnaik@rbi.org.in\"adnaik@rbi.org.in,\"ratan.kesh@hdfcbank.com,\"ratan.kesh@hdfcbank.com,\"Yatin.Jhamb@hdfcbank.com,\"Yatin.Jhamb@hdfcbank.com,\"\"sanjay.rajguru@hdfcbank.comsanjay.rajguru Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG TO Mr Kanwarjit Grover Cluster Head Agra and Aligarh HDFC Bank Ltd Hing Ki Mandi, Agra-282003 (UP) Dear Mr Grover. I received your letter No. NIL dated 13th June 2013. It is very surprising to me that not only you side but also your all bank officials are very clever to made fool to any customer as well as Bank authority from the day of may claim of non receipt of Rs 10000/- i. e dated 17.11.2012. They all are sending only same reply no one try to know the fact so that this issue may be solved. It is not only harassing to me but also demoralizing believes of a customer from the bank. You informed me that transaction is clear withdrawal as per your records and no error has been observed. I am very sorry to say please kind attention over your log record enclosed as Annexure-A, you are highlighted my transaction detail, as per your log record following fact come to the notice that:- 1) If your log record is true then why not you mention the time of my each transaction, while you mentioned all the transaction time before and after my transaction separately. Please send me original log report mentioning time of my each transaction. (Copy enclosed with this mail) 2) In your log report Record No 3391 to 3408 was mention then what is the transaction details of Record No. 3392, 3393, 3394,3398, 3401, 3405. Please inform the status report of all the remaining transaction no.( see the log report as you provide to SBI bank and me) 3) Why you are not mentioning my each transaction details and time in your log report? (Log report copy enclosed with this mail) 4) Is your ATM machine is not having technical error. 5) Why you are not installed the camera in the concerned ATM site while your ATM installed in a remote place which also not safe security point of view? 6) Is any other transaction amount remaining failed on that day i.e. 17.11.2012 or not? 7) Why your ATM not generated separate transaction slip? I received only two transaction slip for three transactions (Copy enclosed with this mail). How it is possible. Is it is not sufficient to understood that your ATM system is not working properly as a result my money may be deducted otherwise your official hiding the fact. 8) When still image available then why video recording are not available? 9) During my visit of your branch Mr Amit Kumar seen me the still image and promise me to arrange the regular video recording then why you are denied to provide regular video recording of that time. Provide regular video recording and fact will come to your notice immediately. Why you all are hiding the fact sowing still image? 10) In still image first transaction money not seen while second or third transaction money seen clearly? I also informed you again and again that my first transaction remained failed then why you all are not accept your system fault and not ready to reimburse my money. 11) Before and after 17.11.12 which officer checks the ATM transaction record? 12) I also informed the failed transaction detail to your on duty security guard who was standing behind me in the ATM Machine. Put up him in front of me fact will also come to your notice. You may seen in your regular video recording regarding informing of failed transaction, but not providing of regular video recording you are hide your mistake as well as your ATM system failure, and trying to safeguard your employees. Finally your officers made this report in very cleverness way and nobody try to know the genuineness of the report. Its shows you all are not taking any interest to find out the fact. I again requested to you that I received money two times but deducted three times from my account. Sir, I once again requested please look in to the matter in depth and please made arrangement for refund of my money as early as possible. I shall be grateful to you for this act of kindness. Thanks and Regards, Ramveer Singh, Mobile No. 9892624331 E-Mail- ramveercallsu@rediffmail.com Dated 24.06.2013 Copy To 1) Sh Arvind D. Naik :- For kind information please. Asst.General Manager, Reserve Bank of India Customer Service Department Central Office Amar Building, 1st Floor Sir P.M.Road, Fort, Mumbai – 400 001 2) Sh M P Prabhu, Asst Manager :- For kind information and necessary action please. The Banking Ombudsman, Office of Banking Ombudsman, ( MH& GOA) Garment House, GD Floore, DAB Road, Worli Mumbai 3) General manager-I, SBI :- For kind information and necessary action please. 5th Floor Local Head office, Bandra, Mumbai-51. 4) Major Sh Yashpal Singh Charan :- For kind information please. Asst Gen Manager (Protocol) Secretary\'s Department Central Office Reserve Bank of India- Mumbai 5) The Chairman :- For kind information please. State Bank of India, Mumbai - 400 005 XXXXXXXXXX*******************XXXXXXXXXX************************#################**********************#########****** From: \"Ramveer Singh Gurjar\"ramveercallsu@rediffmail.com Sent: Sun, 23 Jun 2013 06:13:47 +0530 To: \"adnaik@rbi.org.in\"adnaik@rbi.org.in,\",ratan.kesh@hdfcbank.com\"ratan.kesh@hdfcbank.com,\",Yatin.Jhamb@hdfcbank.com\"Yatin.Jhamb@hdfcbank.com,\",,sanjay.rajguru@hdfcbank.comsanjay.rajguru@hdfcbank.com,hmvayada hm.vayada@sbi.co.in,chairmencustomer chairmen.customer@sbi.co.in,cgmlhomum cgm.lhomum@sbi.co.in,chairman chairman@sbi.co.in,cmspsg cms.psg@sbi.co.in,bomumbai bomumbai@rbi.org.in,bonewdelhi@rbi.org.inbonewdelhi@rbi.org.in,bokanpur@rbi.org.inbokanpur@rbi.org.in,sbi07483 sbi.07483@sbi.co.in,gmcustomer gm.customer@sbi.co.in\"anita.watulkar@hdfcbank.com Cc: \"kanwarjit.grover@hdfcbank.com\"kanwarjit.grover@hdfcbank.com,\"dgmcustomer \"dgm.customer@sbi.co.in Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG From: \"Ramveer Singh Gurjar\"ramveercallsu@rediffmail.com Sent: Sun, 23 Jun 2013 06:07:51 +0530 To: \"kanwarjit.grover@hdfcbank.com\"kanwarjit.grover@hdfcbank.com,\"adnaik \"adnaik@rbi.org.in,\"agmcustomerlhomumsbi gm1lhomum \"gm1.lhomum@sbi.co.in,\"amitpkumar \"amitp.kumar@hdfcbank.com,\"bomumbai \"bomumbai@rbi.org.in,\"gm.customer@sbi.co.in\"gm.customer@sbi.co.in,\"gm.customer@sbi.co.in,\"ratan.kesh@hdfcbank.com,\"ratan.kesh@hdfcbank.com,\"Yatin.Jhamb@hdfcbank.com,\"Yatin.Jhamb@hdfcbank.com,\"anita.watulkar@hdfcbank.com Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG Subject: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG Dated 23.03.2013 Mr Kanwarjit Grover Cluster Head Agra and Aligarh HDFC Bank Ltd Hing Ki Mandi, Agra-282003 (UP) Dear Mr Grover. I received your letter No. NIL dated 13th June 2013. It is very surprising to me that not only you but also your all bank officials are very clever to made fool to any customer as well as Bank authority from the day of may claim of non receipt of Rs 10000/- i. e dated 17.11.2012. It is not only harassing to me but also demoralizing believes of a customer from the bank. You informed me that transaction is clear withdrawal as per your records and no error has been observed. I am very sorry to say please kind attention over your log record enclosed as Annexure-A, you are highlighted my transaction detail, as per your log record following fact come to the notice that:- 1) If your log record is true then why not you mention the time of my each transaction, while you mentioned all the transaction time before and after my transaction separately. Please send me original log report mentioning time of my each transaction. 2) In your log report Record No 3391 to 3408 was mention then what is the transaction details of Record No. 3392, 3393, 3394,3398, 3401, 3405. Please inform the status report of all the remaining transaction no. 3) Why you are not mentioning the each transaction details and time? 4) Is your ATM machine is not having technical error. 5) Why you are not installed the camera in the concerned ATM site while your ATM installed in a remote place which also not safe security point of view? 6) Is any other transaction amount remaining failed on that day i.e. 17.11.2012 or not? 7) Why your ATM not generated separate transaction slip? I received only two transaction slip for three transaction. How it is possible. Is it is not sufficient to understood that your ATM system is not working properly as a result my money may be deducted otherwise your official hiding the fact. 7) When still image available then why video recording are not available? 8) During my visit of your branch Mr Amit Kumar seen me the still image and promise me to arrange the regular video recording then why you are denied to provide regular video recording of that time. Provide regular video recording and fact will come to your notice immediately. Why you all are hiding the fact sowing still image? 9) In still image first transaction money not seen while second or third transaction money seen clearly? I also informed you again and again that my first transaction remained failed then why you all are not accept your system fault and not ready to reimburse my money. 10) Before and after 17.11.12 which officer checks the ATM transaction record? 11) I also informed the failed transaction detail to your on duty security guard who was standing behind me in the ATM Machine. Put up him in front of me fact will also come to your notice. You may seen in your regular video recording regarding informing of failed transaction, but not providing of regular video recording you are hide your mistake as well as your ATM system failure, and trying to safeguard your employees. I again requested to you that I received money two times but deducted three time from my account. Sir, I once again requested please look in to the matter in depth and please made arrangement for refund of my money as early as possible. I shall be grateful to you for this act of kindness. Thanks and Regards, Ramveer Singh Mobile No. 9892624331 E-Mail- ramveercallsu@rediffmail.com -----------------------------------------**************----------------------###########--------------------***************--------------------- Subject: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG Dear Sir/Madom, I also visited the HDFC Bank Branch Arya Nagar Kosikalan (Mathura) UP 281403 under which that ATM was supervised and requested to see CCTV recording of HDFC ATM No. S1ANUD09(HDFC ATM, Binni Factory, On NH-1.Chhata, (Mathura) UP), as per my request on duty official shown me the clipping of CCTV recording in split clipping not in video format in which it was clearly established that I did not received money for my first transaction while I received the money of my second and third transaction. I also requested to him for arrangement of regular video recording review of that ATM during my transaction and provide to me but till date no any reply received in this regard. It was also seen in the clipping that ATM shown separate receipt of all the three transaction while I got only two receipt for three transaction ( Copy enclosed with this E-Male)which is the fault of ATM, this shows ATM having technical problem as a result my money deducted from my account but not dispenced from the ATM Machine. Sir, On dated 17.11.2012, I withdrawal Rs 90000/- (Ninety Thousand only) from myself and my brothers account in between 0800 hrs to 0930 hrs. First of all I used my Joint account ATM and withdrawal forty thousand rupees in four time each time I withdraw Rs 10000/-. After that I used my brother ATM and tried to withdrawal forty thousand, out of four transaction we received rupees 30000/-(Thirty thousand) and one transaction remained failed but Rs 10000/- detected from my brother account which was refunded after three days, if required I will submit the transaction detail of my brother account. After that I tried to withdraw money from my salary account SBI A/C 10549405556, ATM CARD No.6220180135500468578 and inmy first transaction ATM machine was started just like withdrawal of money but money was not dispensed from the ATM machine then I try again and received Rs 10000/- in second trial. I again try third timeto withdrawal money and got Rs 10000/- in third trial. This way I received Rs 20000/- thousand in three chances while Rs 30000/- was deducted for all the three transaction from my account. In each transaction we try to withdrawal Rs 10000/- , this way I received Rs 90000/- thousand and two transaction money Rs 20000/- was deducted from me and my brother account. Sir, you may see me and my brother who was standing along with me inside ATM and in all the transaction I have dispensed the cash and handed over it to my brother in all the transaction except last transaction which was clearly shown in all the withdrawal. It is very surprising that on the very same day HDFC bank balance sheet not mentioned any out outstanding amount in the balance sheet, but from where my brother’s one transaction money gone which was credited in third day in my brother account, how it is possible. In the CCTV clipping which was available with the bank shown separate transaction slip but I received only two slip for three transactions. It is also surprising as and when I contacted customer care representative they informed me that your money have been transferred in your account or bank account, contact your branch for collecting the same but when I contacted my branch they didn’t refunded my money and not give me satisfactory reply and each and every time give me instruction to wait for a weak and given assurance that my money will be credited within weak but till date my money was not refunded. If required all the conversation made by me with customer care representative may be produced by me as and when you required. It is also surprising as per my believe when I knock the door of Banking Ombudsman on 11.02.2013 against State bank of India and HDFC Bank, Banking ombudsman also left their hand on the basis of HDFC bank report vide Letter No. BO(M&G)/12893/COMP.5109/MP/12-13 May 16,2013. I contacted to customer care, both the branch ( HDFC & SBI) personally as well asin writing and through E-Mail since last six minth but till dateneither my money re-imbursed nor any satisfoctory reply received from the bank CCTV reveiw clearly established that in my Last three transactinI received miney in last two transaction but in first I didn\'t received any money then on the which base banking ombudsman and other bank agency denied to re-imbursed my money, it is very harrassing to me. I am having solid evidence to established thatI didn,t received money, ATM machine also generate out of procedure transaction slip (Two transaction detail in one slip) . My question is that\" Is it not sufficient proof to established my claim\" then why? both the bank not re-imbursed my money. I again and again requesting for CCTV reveiw then, why CCTV recordingnot providing to me? I also informed the matter tothe security guard who was also standing behind me in the ATM near the gate, please see the regular videorecording and fact will be disclosed. Sir I once again certified that I have received money two time but deducted three time from my account Sir, I once again requested please look in to the matter in depth and please made arrangement for refund of my money as early as possible. I shall be grateful to you for this act of kindness. Thanks and Regards, Ramveer Singh Mobile No. 9892624331 E-Mail- ramveercallsu@rediffmail.com From: \"Naik, A D\" adnaik@rbi.org.in Sent: Fri, 14 Jun 2013 12:11:04 +0530 To: \"gm.customer@sbi.co.in\" gm.customer@sbi.co.in, \"ratan.kesh@hdfcbank.com\" ratan.kesh@hdfcbank.com, \"Yatin.Jhamb@hdfcbank.com\" Yatin.Jhamb@hdfcbank.com, \"anita.watulkar@hdfcbank.com\" anita.watulkar@hdfcbank.com Cc: \"ramveercallsu@rediffmail.com\" ramveercallsu@rediffmail.com Subject: FW: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG CustomerService Department ReserveBank of India CentralOffice Madam/DearSir, Please see the trailing email receivedby CGM, CSD, RBI. We request you to look into the issue (s) raised byyour customer and arrange to attend to/resolve the matter, as per extantrules/regulations, at the earliest. Please acknowledge the receipt of thecomplainant directly to complainant. Your reply to the complainant shall alsoindicate the availability of Banking Ombudsman redressal mechanism, if he/sheis not satisfied with bank’s reply. Withregards, Arvind D. Naik Asst.General Manager Reserve Bank of India Customer Service Department Central Office Amar Building, 1st Floor Sir P.M.Road, Fort, Mumbai – 400 001 From: CGMCSD Sent: 10 May 2013 18:21 To: Naik, A D Subject: FW: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.:REG Madam/Dear Sir, Regards, For CGM, CSD RBI, Mumbai -------------------------------------------------------------------------------- From: Rao, Venugopal Sent: Friday, May 10, 2013 10:04 AM To: CGMCSD Subject: FW: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.:REG From: Charan,Yashpal Sent: Thursday, May 09, 2013 4:54 PM To: Rao, Venugopal Subject: FW: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.:REG Dear Sir, Apropos to our conversation, I am forwarding the mail sent toMr. kale for your kind intervention please. Regards Yashpal From: Charan,Yashpal Sent: Wednesday, February 06, 2013 2:29 AM To: Kale, D G Cc: \'ramveercallsu@rediffmail.com\' Subject: FW: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.:REG Dear Sir, I had submitted a hard copy of the request yesterday foryour kind intervention, I am forwarding the soft copy also for your kindperusal please. Inspector Rambeer Singh has verbally requested if the Branch Canbe requested to preserve the CCTV recording which the complainant wantsto view in respect of his grievance, as normally the CCTV recordings arepreserved only for 90 days. With Regards Major Yashpal Singh Charan Asst Gen Manager (Protocol) Secretary\'s Department Central Office Reserve Bank of India 09769861110 022-22601000 Ext-2311 Telefax-022-22610689 From:ramveercallsu@rediffmail.com [mailto:ramveercallsu@rediffmail.com] Sent: Saturday, February 02, 2013 7:53 PM To: Charan, Yashpal Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.:REG From: \"Ramveer Singh Gurjar\"<ramveercallsu@rediffmail.com> Sent: Sun, 03 Feb 2013 09:20:54 To: \"yashpalcharan@rbi.org.in\"<yashpalcharan@rbi.org.in> Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG Respected sir pls find inclosed herewith all the correspondance made by me toSBI officials. With regards Ramveer singh. Insp/Exe , CISF Mumbai Airport.Phone 9892624331. From: \"Ramveer Singh Gurjar\"<ramveercallsu@rediffmail.com> Sent: Tue, 29 Jan 2013 11:07:18 To: \"chairman@sbi.co.in\"<chairman@sbi.co.in>,\"hm.vayada@sbi.co.in\"<hm.vayada@sbi.co.in>,\"sbi.07483@sbi.co.in\"<sbi.07483@sbi.co.in>,\"agmcustomer.lhomum@sbi.co.in\"<agmcustomer.lhomum@sbi.co.in>,\"gm1lhomum\"<gm1.lhomum@sbi.co.in>,\"dgmcustomer\"<dgm.customer@sbi.co.in>,\"gm2lhomum\"<gm2.lhomum@sbi.co.in>,\"amitpkumar\"<amitp.kumar@hdfcbank.com>,\"cmspsg\"<cms.psg@sbi.co.in>,\"cgmlhomum\"<cgm.lhomum@sbi.co.in> Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG Reminder-V Respected Sir, I once again requestedu, please look into the matter and assist me to refund Rs10000.00( Ten Thousand)which was deducted by HDFC ATM on 17.11.12. It is remind u tilldate no any feed back received at ur end as and when my money will be refund.when you provide me CCTV footage. It is requested youdirect your subordinate to solve my problem as early as possible. Sir i assured u if iwas on fault a may be punish squarely at your end. I again requestedplease look in to the matter and provide me CCTV footage/recording ofHDFC ATMon 17.11.12 from 0800 hrs to 0930. Sir I again certified that i have received money two time but deducted three time from my account. I contacted my branch as well as mail to you but nobody take caremy problem, it is my last chance to again you, if u didn\'tsolve my problem, its my unluck to knock the door of court or police. Hence, it is requested please instruct your subordinate to look in to the matter. Sir, i requested to u please provide me the copy of CCTV footageso that fact come to the notice andmy money can be reimbursed. Your kind cooperation in this regard will be appreciated. Thanking you, With Regards. RamVeer Singh. Mb No 9892624331. From: \"Ramveer Singh Gurjar\"<ramveercallsu@rediffmail.com> Sent: Wed, 16 Jan 2013 14:18:45 To: \"chairman@sbi.co.in\"<chairman@sbi.co.in>,\"hm.vayada@sbi.co.in\"<hm.vayada@sbi.co.in>,\"sbi.07483@sbi.co.in\"<sbi.07483@sbi.co.in>,\"agmcustomer.lhomum@sbi.co.in\"<agmcustomer.lhomum@sbi.co.in>,\"gm1lhomum\"<gm1.lhomum@sbi.co.in>,\"dgmcustomer\"<dgm.customer@sbi.co.in>,\"gm2lhomum\"<gm2.lhomum@sbi.co.in>,\"amitpkumar\"<amitp.kumar@hdfcbank.com>,\"cmspsg\"<cms.psg@sbi.co.in>,\"cgmlhomum\"<cgm.lhomum@sbi.co.in> Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG From: \"Ramveer Singh Gurjar\"<ramveercallsu@rediffmail.com> Sent: Wed, 16 Jan 2013 14:16:16 To: \"chairman@sbi.co.in\"<chairman@sbi.co.in>,\"hm.vayada@sbi.co.in\"<hm.vayada@sbi.co.in> Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG From: \"Ramveer Singh Gurjar\"<ramveercallsu@rediffmail.com> Sent: Wed, 16 Jan 2013 14:11:36 To: \"sbi.07483@sbi.co.in\"<sbi.07483@sbi.co.in>,\"agmcustomer.lhomum@sbi.co.in\"<agmcustomer.lhomum@sbi.co.in>,\"gm1lhomum\"<gm1.lhomum@sbi.co.in>,\"dgmcustomer\"<dgm.customer@sbi.co.in>,\"gm2lhomum\"<gm2.lhomum@sbi.co.in>,\"amitpkumar\"<amitp.kumar@hdfcbank.com>,\"cmspsg\"<cms.psg@sbi.co.in> Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG From: \"Ramveer Singh Gurjar\"<ramveercallsu@rediffmail.com> Sent: Tue, 15 Jan 2013 16:50:39 To: \"sbi.07483@sbi.co.in\"<sbi.07483@sbi.co.in>,\"agmcustomer.lhomum@sbi.co.in\"<agmcustomer.lhomum@sbi.co.in>,\"gm1lhomum\"<gm1.lhomum@sbi.co.in>,\"dgmcustomer\"<dgm.customer@sbi.co.in>,\"gm2lhomum\"<gm2.lhomum@sbi.co.in>,\"cgmlhomum\"<cgm.lhomum@sbi.co.in>,\"amitpkumar\"<amitp.kumar@hdfcbank.com>,\"cmspsg\"<cms.psg@sbi.co.in> Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG R/Sir/Madom, I again requested please look in to the matter and provide me CCTV footage/recording of HDFC ATMon17.11.12 from 0800 hrs to 0930. Sir I again certified that i have received money two time but deducted three time from my account. I contacted my branch as well as mail to you but nobody take caremy problem, it is my last chance to again you, if u didn\'t solve my problem, its my unluck to knock the door of court or police. Hence, it is requested please instruct your subordinate to look in to the matter. Sir, i requested to u please provide me the copy of CCTV footageso that fact come to the notice andmy money can be reimbursed. Your kind cooperation in this regard will be appreciated. Thanking you, With Regards. RamVeer Singh. From: \"Ramveer Singh Gurjar\"<ramveercallsu@rediffmail.com> Sent: Thu, 10 Jan 2013 12:42:26 To: \"agmcustomerlhomumsbi gm1lhomum,chairmen@sbi.co.in<gm1.lhomum@sbi.co.in>\"<chairmen@sbi.co.in>,\"dgmcustomer,gm2lhomum,gmcustomer <gm.customer@sbi.co.in><dgm.customer@sbi.co.in>\"<gm2.lhomum@sbi.co.in>,\"sbi.07483@sbi.co.in,\"<sbi.07483@sbi.co.in>,\",\"<agmcustomer.lhomum@sbi.co.in> Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG From: \"Ramveer Singh Gurjar\"<ramveercallsu@rediffmail.com> Sent: Thu, 10 Jan 2013 12:37:51 To: \"agmcustomerlhomumsbi gm1lhomum ,chairmen@sbi.co.in<chairmen@sbi.co.in>\"<gm1.lhomum@sbi.co.in>,\"dgmcustomer,gm2lhomum <gm2.lhomum@sbi.co.in>,gmcustomer<gm.customer@sbi.co.in>\"<dgm.customer@sbi.co.in>,\"sbi.07483@sbi.co.in,\"<sbi.07483@sbi.co.in>,\",\"<agmcustomer.lhomum@sbi.co.in> Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG R/Sir. I received your mail but that is the same as I informed from your department many times that is not the solution of my problem. Sir I again certified that i have received money two time but deducted three time from my account. In this regard i required CCTV recording of HDFC ATMon17.11.12 from 0800 hrs to 0930hrs as my claim should be established.Sir, pls see the CCTV reviewof HDFC ATM , as such it will be established that how many times i have received money from ATM. Sir, i requested to u please provide me the copy of CCTV footageso that fact come to the notice and my money can be reimbursed. Your kind cooperation in this regard will be appreciated. Thanking you, With Regards. RamVeer Singh. From: \"AGMCUSTOMER\" <agmcustomer.lhomum@sbi.co.in> Sent: Wed, 09 Jan 2013 17:07:50 To: <ramveercallsu@rediffmail.com> Cc: <dgm.customer@sbi.co.in>,<gm1.lhomum@sbi.co.in> Subject: Re: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG Dear Sir, We have taken up the matter with ATM Department and replyreceived from them Is attached herewith for your information, your transaction is“Successful Txn”. Regards, AGM (Customer Service) GM SECTT (NW-I) MUMBAI LHO Tel.26445463/64 From:gm1.lhomum@sbi.co.in[mailto:gm1.lhomum@sbi.co.in] Sent: Monday, January 07, 2013 5:19 PM To: agmcustomer.lhomum@sbi.co.in Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.:REG -----Forwarded by GM-1 LHO MUMBAI/LHO/SBI/SBG on 01/07/201304:18PM ----- To: \"sbi.07483@sbi.co.in\" <sbi.07483@sbi.co.in>, \"agmcustomer.lhomum@sbi.co.in\"<agmcustomer.lhomum@sbi.co.in>,\"gm1lhomum \" <gm1.lhomum@sbi.co.in>,\"dgmcustomer \" <dgm.customer@sbi.co.in>,\"gm2lhomum \" <gm2.lhomum@sbi.co.in>,\"cgmlhomum \" <cgm.lhomum@sbi.co.in> From: \"Ramveer Singh Gurjar\" Sent by: ramveercallsu@rediffmail.com Date: 01/07/2013 02:39PM Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG (See attached file: NPA7147.doc) R/Sir, I received this msg,same was informed me as and when I visited my branch or contacted with Customer care representative. This is not the solutionof my problem. Sir I again certified that i have received money two time but deducted three time from my account . Sir it is requested please look in to thematter ans reveiw of CCTV may clear my claim. It is also requested that provideme the CCTV footage on 17.11.12 from 0800 hrs to 0930hrs so thatit will be cleared that i received money only two time and as i tried threetime and deducted three time from my account, so that i may be forwarded this matter tothe higher formation of RBI. I received only Rs 20000.00 ( Twenty thousand and deducted Rs30000.00( Thirty thousand). I once again requested you please refund my amount as early as possible. Sir, pls see the CCTVreviewof HDFC ATM , as such it will be established that how many times i have received money from ATM. Sir, i requested to u please provide me the copy of CCTV footageso that i can inform higher formation of bank and my money can be reimbursed, Your kind cooperation in this regard will be appreciated. Thanking you, With Regards. RamVeer Singh. QTR No. 145/5325, CGS Colony, Sector-07, Antop Hill, Mumbai-37, Phone-9892624331. E-mail : ramveercallsu@rediffmail.com Account no. 10549405556. SBI, Antop Hill Branch, Mumbai Branch Code-7483 From: sbi.07483@sbi.co.in Sent: Mon, 07 Jan 2013 11:21:28 +0530 To: agmcustomer.lhomum@sbi.co.in Subject: Re: FW: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.:REG Sir , The Complaint has been Locked 2 times in CMS . The reply Recd isas per the attachment Enclosed . All Transaction is a Successful Txn. . Branch Manager -----\"AGMCUSTOMER\" <agmcustomer.lhomum@sbi.co.in>wrote: ----- To: <sbi.07483@sbi.co.in> From: \"AGMCUSTOMER\" <agmcustomer.lhomum@sbi.co.in> Date: 01/05/2013 11:38AM Subject: FW: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG Dear Sir, Please attend to the following grievances on TOP PRIORITY andarrange the needful for earliest redressal Under advise to us. Also arrange to send suitable reply tocustomer/complainant. Regards, AGM (Customer Service) GM SECTT (NW-I) MUMBAI LHO Tel.26445463/64 From:gm1.lhomum@sbi.co.in[mailto:gm1.lhomum@sbi.co.in] Sent: Friday, January 04, 2013 5:18 PM To: agmcustomer.lhomum@sbi.co.in Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.:REG -----Forwarded by GM-1 LHO MUMBAI/LHO/SBI/SBG on 01/04/201304:17PM ----- To: \"gm1lhomum \" <gm1.lhomum@sbi.co.in>,\"gm2lhomum \" <gm2.lhomum@sbi.co.in>,\"gmcustomer \" <gm.customer@sbi.co.in>,\"cgmlhomum \" <cgm.lhomum@sbi.co.in>,\"cmspsg \" <cms.psg@sbi.co.in> From: \"Ramveer Singh Gurjar\" Sent by: ramveercallsu@rediffmail.com Date: 01/04/2013 02:02PM Subject: Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG From: \"Ramveer Singh Gurjar\"<ramveercallsu@rediffmail.com> Sent: Thu, 03 Jan 2013 17:56:39 To: \"gm1lhomum \"<gm1.lhomum@sbi.co.in>,\"gm2lhomum\"<gm2.lhomum@sbi.co.in>,\"gmcustomer\"<gm.customer@sbi.co.in>,\"dgmcustomer\"<dgm.customer@sbi.co.in>,\"cmspsg\"<cms.psg@sbi.co.in>,\"chairmencustomer\"<chairmen.customer@sbi.co.in>,\"cgm.ihomum@sbi.co.in\"<cgm.ihomum@sbi.co.in>,\"cgm.lhomum@sbi.co.in\"<cgm.lhomum@sbi.co.in> Subject: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG Subject: CREDIT OF MY RS 10000.00 REG To TheChief Managing Director State Bank of India Mumbai. Respected Sir, On 17.11.2012 0908 hrs to 0913I tried to withdrawal three time Rs10000.00 ( Ten thousand) each time but only two times I receive money and deducted three time from my account vide transaction 1`No. 3397, 3399 , 3400 date17.11.12 time 0909 hrs, ATM No. S1ANUD09(HDFC ATM, Binni Factory, On NH-1.Chhata, (Mathura) UP), through my SBI A/C 10549405556, ATM CARD No.6220180135500468578, name RAM VEER SINGH. Sir in first two attempt i received money only one time, again in third attempt i received money one time.Sir i have made complaint in this regard vide complaint No. AT-42926858902 on 1911.12 but same was closed on 20.11.12 without any solution, i again madecomplaint on 20.11.12 vide complaint No. AT-42926883119to Bharti but same was closed on 26.11.12, when i asked in this regard customercare representative namely sanjay informed thatcontact your branch and your money has been transfered in your bank account number, as per discussion i meet with my branch , SBI Antop Hill Mumbai, branch manager with my transaction slip and all details, they replied that your moneynot yet received till date and wait for seven working day, money willbecreditedin your account. I wait up to 04.12.12 but no any transaction made inthis regard, on this i again meet with my branch manager with all the documentand made once againwritten complaint in this regard as well as i again made fresh complaint to Customercare vide complaint No. AT-42927001337,AT-42927001338, and AT-42927001339to Mr Balaram, but againComplain No.AT-42927001337 and AT-42927001339closedon 08.12.12 without any solution.I made various conversation with your representative as well as my branch but till date my deducted money not reversed in my account. Sir it is requested please look in to the matter and provide methe CCTV footage on17.11.12 from 0800 hrs to 0930hrs so thatit will be cleared that i received money only two time and as i tried threetime and deducted three time from my account, Ireceivedonly Rs 20000.00 ( Twenty thousand and deducted Rs30000.00( Thirty thousand). Sir please look in to the matter and reversed my Rs10000.00( Ten Thousand) as early as possible in my account. Sir i againcertified that i have received money two times but deducted three time from mythis card account. CCTV review can be established my statement and fact come to the notice. Sir I again certified that i have received money two time but deducted three time from my account. Sir I meet many time at branch office but they inform that HDFC sent successful transaction report we are unable to transfer your money. Sir, I also talk many times to customer care representatives each time they reply we have transfer money to your bank account , contact your branch for received the same. Sir, pls see the CCTVreviewof HDFC ATM , as such it will be established that how many times i have received money from ATM. Sir, i requested to u please provide me the copy of CCTV footageso that i can inform higher formation of bank and my money can be reimbursed, Your kind cooperation in this regard will be appreciated. Thanking you, With Regards. RamVeer Singh. QTR No. 145/5325, CGS Colony, Sector-07, Antop Hill, Mumbai-37, Phone-9892624331 Account no. 10549405556. SBI, Antop Hill Branch, Mumbai Branch Code-7483 Get your own FREE website and domain with business email solutions, click here Get your own FREE website and domain with business email solutions, click here Get your own FREE website and domain with business email solutions, click here Get your own FREE website and domain with business email solutions, click here Get your own FREE website and domain with business email solutions, click here Get your own FREE website and domain with business email solutions, click here Get your own FREE website and domain with business email solutions, click here Reply Forward DeleteReport Spam Mark as safe Actions Print Close this mail Thu, 27 Jun \'13 5:57p kanwarjitgrover Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG2 MB Close this mail Mon, 24 Jun \'13 11:47a ratan.kesh@hdfcbank.com Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG2 MB Close this mail 11:35a kanwarjit.grover@hdfcbank.com Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG2 MB Close this mail 11:28a kanwarjit.grover@hdfcbank.com Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG2 MB Close this mail Sun, 23 Jun \'13 6:13a adnaik@rbi.org.in Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG2 MB Close this mail 6:07a kanwarjit.grover@hdfcbank.com Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG2 MB Close this mail Mon, 17 Jun \'13 5:24a adnaik@rbi.org.in Fw: CREDIT OF MY RS 10000.00 DEDUCTED BY HDFC ATM ON 17.11.12.: REG112 KB Close this mail