Consumer Redressal

I had purchased Blacberry 9380 handset from Reliance Digital on 25/06/12(IMEI NO.359598043912971)for Rs.16489.After one month i found out that after charging the battery it was discharging quickly.I visited the Reliance Digital on 30/07/12 & showed them the handset.The store incharge informed me that they cannot attend this battery issue & i have to visit the Blackberry service centre.I visited the service centre on 27/08/12( ccom tele pvt ltd)The service incharge took more then one hour to attend me & finally informed me that this can be a software issue & told me that to collect the handset at 5 pm .Later when i went to collect the handset they informed me that there is a hardware issue for which they have to send to Bangalore office.They furthur informed me that it will take 7 days.After visiting Reliance store on 3/09/12 they told me that the repaired handset will reach on 6/09/12.This means this a defective piece & BB is responsible for replacing a new handset