Consumer Redressal

I purchased a Refrigerator model no RT39FDAGASL ,Samsung brand from SANJAY ELECTRONIKS, Shop no 25, New Tikona Park Markeet,NIT,Faridabad vide cash memo no 9251 dated 07/07/2013.It was delivered by the dealer at my house. when I unpacked the same ,internal tray for storing fruit &vegetable was found broken. I immediately reported to the dealer ,but he is giving no response in spite of repeated requests. Rather he send an executive from the Samsung service centre who demanded cost of the broken tray .I refused to pay as it is the responsibility of the dealer to replace the same. No action has still been taken either by the company or by the dealer. Plz help me. Pooja Arora, House. no 1979,sector-8,Faridabad ph no -9818297238