Consumer Redressal

I availed of Agarwal Movers and Packers for transportation of my household stuff from Mumbai to Kolkata I was assured of my stuff being transported within 10-15 days and it has been over 40 days but there seems to be no trace of the goods.. Whenever I have tried to ask them, the concerned person at +91-98202-31361 has been very rude and impolite. They always seem to have excuses to defend the delay in the shipment. Besides, things like 1) we can’t get in touch with the driver concerned, 2) the truck carrying the shipment has broken down and repairs will take a few days, 3) we have lost the L/R copy and hence please give us your address once again. They even don’t seem to be worried or slightly affected by threats of complaints, etc. The customer care representatives have no feeling of remorse instead of being apologetic they sound like goons with loud voices not even feeling ashamed to raise it further and shout at the customers. In fact, they are threatening at times.