Consumer Redressal

I am an Idea prepaid customer. I was using one of Idea\'s bulk sms packs known as SMS84 which comes at a price of 84 rupees. The scheme is such that once you pay 84 rupees to activate it, every month, it automatically renews by deducting 84 rupees from your balance. My scheme used to get renewed on 24th each month. After my scheme got renewed on 24th July 2012, I did not want to use it again. So I sent an SMS as prescribed by the customer care and received a confirmation of deactivation of the scheme. I got the confirmation on 1st of August. Accordingly, my scheme was valid until 24th August 2012 and it did not get renewed automatically. Today morning (1st of September 2012), I get an SMS from the company that my SMS84 pack has been renewed. I did not ask for a renewal and they debited my balance by the said amount. I went to the Idea care near my house. The personnel at the place said that my complaint is valid. But the company said that my money can\'t be refunded.