Consumer Redressal

Hi, I am Shiv Kumar. I relocated myself from Gurgaon to Hyderabad in February 2013. I booked my household stuff with Agarwal Packworld Pvt. Ltd (PRS Group), Gurgaon. They charged 30,500 Rs. for same. They delievered my household stuff 2-3 days late with following damages: 1. Dressing table mirror totally damaged 2. They didn\'t deliever my LPG gas cylender 3. Inspite of that many small items got damaged I called them after delievery of the goods. First of all they didn\'t pick my call. When the person with whom i was in touch ( Mr. Anand) picked my call, he said they will send someone to repair the dressing table (replace the mirror) and they will deliever the cylender asap. I waited for 3-4 days and no one came. When i called that number again..no answer. I tried some of their other numbers but in vain. In beginning they said, we will deliever your cylender without any issue only condition is it should be empty.They charged for insurance as well for whole stuff but they paid nothing for the damaged mirror and cylender which are costly items for me. Now it\'s almost 5 months and i didn\'t hear from them. I used to call them but no one pick the call, if they pick my call by mistake then they keep saying they are not aware and they will give me a call after discuss it with Anand or other people. I am totally disagree with their service and the way they talk or treat their customers. They are making fool of people without any cause. Therefore, request you to please take immediate action against Agarwal Packworld Pvt. Ltd (PRS Group) and help me to get the money for my loss. Thankyou. Following are the details of my deal with them: 1. Consignment No - 2749 2. Date - 23/02/13 3. Bill No - 2638 4. Place - Gurgaon Details of Agarwal Packworld Pvt. Ltd (PRS Group) Address: Plot No- L415, Street No-13, Old Rangpuri Road Mahipalpur Ext., New Delhi-110037 Phone: +91 11 64577474, 26784274 Mobile: +91 9891837474, 9911137474, 9911037474, 9911437474 Email: info@agarwalpack.com