Consumer Redressal

I purchased Whirlpool refrigerator 2 years ago. On sunday, it stopped cooling. I have submitted request for service on monday morning on their toll free no - 18601804558. They promised that their engineer will visit us and resolve our query within 24 hours but it\'s been 2 days now and we didn\'t received any reply either from whirpool company or service centre. i tried to call them many times but everytime they said that customer will visit but no one came. It is really difficult for us to survive without refrigerator in this hot summer days. please look over the matter and take strict action against it.