Consumer Redressal

The broadband facility of my telephone number (033-24186782), is not working for almost a month. I have raised several complaints, but all the complaints get closed without taking proper action. I had to even visit to the Jadavpur Telephone office, to check if the modem is working properly. Every time the authorized personal assures me that the connection will work fine and they close the complaint. But still it is not working. They have never visited to my place to check what is wrong and why it is not working for last one month. In this case, I have a basic question on the apathy to your employee towards resolving the issues we face. Do they even care about the issues we face? If this continues like this, I am not sure why I should continue with your broadband connection. And to be more specific, why should I pay my landline bill for the month of June’2013.