Consumer Redressal

CUSTOMER DETAILS Tel No.: 01292417087 Mobile No.: 9810290060 Model No. of HITACHI AC: I clean Date of Purchase: 25.05.2012 Name of the dealer from where purchased: Ashoka traders, SECTOR 16, FARIDABAD, HARYANA - 121002 Complain: red light is blinking continuously PROBLEMS :- SINCE APRIL 13, I,E WHEN THE PRODUCT WAS UNDER GUARANTEE, IT IS HAVING CONTINUOUS PROBLEMS. MORE THAN 20 COMPLAINTS LOGGED WITH MANUFACTURER. EVERY TIME A SERVICE REP VISIT, AC WORKS FINE FOR MAXIMUM OF 05-07 DAYS AND AGAIN START GIVING TROUBLE. WHEN ASKED TO HAVE THE UNIT REPLACED, NO REVERT IS DONE BY THE COMPANY. NOW, IT IS OUT OF GUARANTEE AND FOR EACH VISIT, I AM PAYING RS. 650 PLUS. SERVICE REP SUGGESTS US TO TAKE ANNUAL MAINTENANCE AS THEY WILL KEEP ON VISITING THE TROUBLED MACHINE RATHER THAN REPLACING IT. FOR THIS, I AM BEING ASKED TO PAY ANOTHER 3600 PLUS. Please ask Hitachi to replace this unit at the earliest or have this problem resolved permanently Regards Ashish Bhardwaj