Consumer Redressal

I have purchased Brand new A116 on 28/03/2013. After using it for 15 days, the phone stopped charging. When I took the A116 phone to your authorised Service centre Sai Srinivasa Technologies, Rajajinagar, bangalore on 17/04/2013, they said the phone has problem with mother board. I demanded a replacement, but they refused to give me a replacement and said they can only get it serviced. Till today (12/07/2013) nearly 3 month I have not heard from them about my phone. When I called up to check the status, the customer care executive said, they have still not received the spare from MICROMAX and cannot say when they will get it. Looking at this delayed and sorry state of Service from Micormax, I called up Company customer care and registered a complaint. I dont know how many more days I have to go through this painful experience with MIcromax. Please look into the matter and expedite the action for sending me a New replacement phone rather than servicing the old one on Priority.