Consumer Redressal

I had given my car(Fiat Linia Emotion Pack Deisel KA 03 MN 8377) for wash and vacuuming to Sparkle Car Spa, at Soul Space Arena,Doddanekundi,Bangalore. During the service they have damaged my car fully and after I got the information the people and the Manager had agreed to repair my car and rectify the car entirely and return it back to me bearing all expenses. They have taken the car to the Fiat workshop and the approximate cost of repairing the car is Rs. 200000. After knowing the expenses they are avoiding to do the repair. They are continuously harassing me and my family by different means. They are not providing any details of the owner and neither the owner has still appeared in front us. They have been creating different kind of pressures to us. I request the forum to help me get my car back repaired with all cost. The incident report has been made by the builder of the Mall. I appeal for a help,support,and guidance to get the incurring cost .