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Complaint #1693 — Archana Shankar Shirke
Filed: 8 Jul 2013 ·
Address: C/O: Mr. Shankar H. Shirke, At & Post- Tathawade, Tal- Mulashi, Dist- Pune, Pin Code : 411033
I had purchased a Nokia Lumia 520 Handset on 30th June 2013 from your Authorised Dealer M/s Mobile Link, Shop No 312, Sai Chowk, Pimpri Pune- 411017. The piece was found defective within 2 hours and I got the replacement on the same day. On 2nd July 2013, the second piece was also found the same defect and I got replacement for the same on 4th July 2013. Now, I have the 3rd piece which is also defective – getting a red line on the screen. This seems to be serious problem with all the Lumia 520 series. With great difficulty we spend our hard earned money in a handset and when it does not work feel depressed and like to have refund from Nokia as I am no longer interested in any further replacements. The time spent with the above replacements and the cost of to and fro to the shop is not worth having Nokia model any more. I have also lost all my contacts, data and a memory card.
After that I approached the Customer care for Refund of Rs. 10,000/ but they didnt responded properly.