Consumer Redressal

This is vikash sharma. I want to lodge complaint against youbroadband.I had applied for new broadband connection from youbroadband on 18th May 2013. The sales executive was Swapnil K (8888864063). They already took the amount by cheque ( Rs 2400 aprx) and said that the amount will be deducted only if connection is setup. The amount is deducted from my account and the connection was not setup. They even provided me with youbroadband account and my account number is 927171 and userid is svikas1. Now post that after 25th May 2013 whenever I was calling the sales executive for connection not setup yet , he gave any reason (fiber issue, permission issue) and now its 2 month gone and connection is not setup yet. He also started not to pick up my call. The call center told me that they are unable to set up the connection and will refund the money. After so many follow ups, one of the educated fellow from customer care assured me that refund will take 10 days. its 1 month now and no responce.