Airline
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Complaint #1615 — Manish Shah
Filed: 1 Jul 2013 ·
Address: 301 Patakeshwar Apts., L.T. Road Corner, Babhabi, Borivali (West), Mumbai 400 092.
My Ticket # 7062873482472 and PNR#6VG6K8. Issuing agent: Akbar Travels .
Confirmed Tickets were issued in my name
KQ 203 BOM NBO DCKQ*6VG6K8
KQ 510 NBO ACC DCKQ*6VG6K8
I travelled Bombay to Nairobi as per schedule.
Airline Staff at Nairobi Airport did not allow me to Board the Aircraft for flight # KQ 510 on 11 Dec, inspite I was holding valid ticket.
Your check-In Counter Staff informed my ticket was cancelled.I had planned my meetings with customers in Accra, so I had to purchase Fresh Business Class Ticket. I complained to Akbar Travels (Agent), who wrote letter to Kenya Airlines. Kenya Airlines letter states ”Our investigations confirm that your booking from Nairobi to Accra did get cancelled due to a an unfortunate system glitch.” But they are not ready to refund the Fresh Ticket money collected from me. This is unfair.
Please help me in getting refund from Kenya Airways.