Consumer Redressal

I have purchased Dell laptop Inpiron R14 on 8 June 13 From Dell Exclusive outlet at Tilak Road Pune.I was in belief that Dell Such a big brand and I will get what I am looking for but the story is that These guys from that outlets made me fool by giving wrong product.As I am working with private company and they have IT regulations when you buy laptop.They require Windows Professional configuration and I am not that much of techno savvy so Called my IT person from that outlet and given to Mr. Sripad Sales guy of that Outlet.He has spoken with my IT person Twice about my company policy laptop.After his conversation Mr. Sripad insured me that I have that configuration laptop and showed me 2-3 models Then I selected on of them and purchased it of Rs. 38800 with paying 500 Rs more for laptop bag when I come back to office my IT told me that this laptop is not one we looking for not eligible for company policy pls help me I want required configuration laptop and I m not able to pay more.