Consumer Redressal

I purchased one Mahindra Quanto Vehicle in November 2012 from Sterling Motors, Faridabad. Due to heavy rush they had requested us to take the vehicle on a short time, which was accepted. When we reached home we noticed that the AC Grill was broken, which was immediately notified to Dealer. They have requested that the Grill will be replaced at the time of 1st Service. After few days only there was a Noise Issue & Steering Noise in the car. I informed the service centre and they said they will rectify the same in the First Service. But at the time of First Service it was not rectified. Even the AC Grill was not replaced. Then they have told us that to change the AC Grill they have to open the complete Dashboard, which was again a surprise for us. Because if for a new vehicle the dashboard is being open in few months then what will happen next. But due to continuous noise issue we brought the vehicle again to Agency on 09th February 2013 to get it rectified. They said that the noise is due to the Windows’ and Doors and they have done something on the same and said now the noise issue will not come. But it has not stopped, the noise was still there. By that time the 2nd service was coming. So, at the time of 2nd Service I personally stayed at Mahindra Service Centre for the whole day. Then they have told us that the CENTRE BEARING of the vehicle was broken which generally does not break in the vehicle. No doubt, they have replaced it under warranty. But you would not believe that the AC Grill was not changed till now. Now, few days back my wife was driving the car and the Steering Belt was broken due to which Steering was jam, breaks were not working and front of the car heated badly. There was Sparking noise as well in the car. The car was hit from Front and Back due to sudden breaks and both bumper were damaged. Due to this sudden heat in the care my wife took out my both Kids out of the car immediately. If she would have not I do not know what would have happened to my family. Then we called up Mahindra Help Desk people at our home to get the car service. When they had come to take the vehicle they told us that the Steering Belt has been broken. They have shown us the belt. Then they were also not ready to take the vehicle to showroom by driving themselves and requested for Crane, which we denied to pay the charges of the same. Then they had driven the car themselves and along with me and took the car to Service Centre. There I had requested the Dealer that how my family was saved that I know. So, I am not going to take this vehicle back, please replace the same, which they denied. They said that they will repair the same, but we were not agree to the same. As earlier also they have serviced the vehicle, but again and again we are facing one or other problem, which is due to the “ Manufacturing Defect”. But they were not ready to listen at all. Then we met their Service Manager Mr. Rajan Joshi, he assured us that he has driven the vehicle himself and there is no such issue in the care and we can take it back. But we denied as we had already saved our lives. So, we requested him to speak to Mahindra to the vehicle replaced. He said please wait till next day. Meanwhile one of their executive took our E-Mail id. We asked her the reason, she said she just need for some information. We had given it. Next day we kept on waiting but no one has approached. Then suddenly a mail come to us stating that your vehicle is ready after the service and please collect the same from the Service Centre. I replied on the mail that we are already aware of the same, but that is not our requirement, we want to replace our vehicle. By that time we came to know that Bumper were not serviced, not even the AC Grill. Only Steering Belt and AC Motor was replaced as per the existing problems. The next day me and wife has went to showroom for the answer. But no one was ready to listen to our problem. So, ultimately me and wife sat on the Front Gate of the Showroom as no one was listening to us. Then all the managers came to us and tried to talked to us. We denied as we said that we will not listen them now until they ready to change the vehicle. But they called up the Police. Then we had a talk with Dealer in front of the Police Officials and then it was decided that they will increase the Warranty by One Year, Will change the Bumper and AC Grill. Also they will reimburse the whole money we spent during the vehicle was in their showroom. The total bill was INR 18500/-. They requested us to collect the cheque on Tuesday as their Signing Authority was not available till then. We agreed as police official were also sitting over there. But since 04th May (Tuesday) the day they have promised to pay the Taxi Charges, I am doing the continuous follow-up with them for the money. But now they say that they will be able to pay only INR 8000/- as per their policy, which is clearly UNACCEPTABLE as they have promised me earlier that they will pay the complete taxi charges submitted by me for those days. Now, it’s being more of Mentally Harassment for me and my family where the following issues were being faced: • AC Grill was broken • Noise Issue • Steering Noise Issue • Centre Bearing Broken • Steering Belt was Broken • AC was not working Since the day I had purchased this care, I am facing issue. It’s not even 20000KMS till now and I had faced such big issues. Even I am not getting any response from Mahindra Customer Care as well. So, I want to file a Case against Mahindra for the claim of my Vehicle Cost, Mentally Harassment and all the charges which will be charged to me during the Hearing in the court. Here are the details of the car: Customer Name: Tarun Rajpal Vehicle Registration No. HR51 AT-7148 Dealer Name: Sterling Mahindra. Faridabad. (M) : 9818698939 If you want I can share all the mails with you which I forwarded to Mahindra and their responses as well. Please let me know if you can help me out on the same.