Consumer Redressal

Dear All, Please find the attached payment receipt, signed docs given to Systematic Knowledge Services Pvt. Ltd. at the time of converting my prepaid connection to Post-paid & Welcome letter from Vodafone along-with the bills for the month of April’13 & May’13. Above mobile no. 9819616634 was converted from prepaid to Post-paid dated vide receipt no. 7624 dated: 19/12/12 amounting to INR 150/- as security deposit raised by Systematic Knowledge Services Pvt. Ltd. At that time executive from Systematic Knowledge services had informed that with this double value plan for 399 we would getting 1 GB data free for internet usage every month. But when we have received the bill for the month of April’13 we have seen these additional charges of INR 1087 billed to us for the data usage charges and further when we inquired with the customer care department of Vodafone it’s was only then we were informed that data usage charges was free for only 3 months and the same was not informed to us at the time of conversion of my account from prepaid to post-paid. We were not even given the plan details at the time conversion from prepaid to post-paid by the Systematic executive plan was updated to us telephonically. All the more when we have contacted Vodafone store at Kharghar several times about this issue and after several request we had asked for the signed documents which were given by us to Mr. Sandeep from Systematic Knowledge who have collected the from us at the time of conversion of my prepaid connection to post-paid. We had found that there were forged sign’s done on my behalf by Systematic Knowledge Executive i.e. on the PANCARD copy and plan details only two documents provided by Vodafone store. We can clearly see that there are two different signs on the Pancard copy and other signature on plan details is copied from the Pancard signature. We have been communicating about this issue with Vodafone since 25th April after the receipt of April bill but we have not received any appropriate response from Vodafone till date for the free 1 GB data usage every month. We have also not received any intimation from the Vodafone either in the form of SMS or Call about the expiry of the data plan after 3 months. We held Systematic Knowledge Services Pvt. Ltd (Associate of Vodafone) / Vodafone responsible for the above forging of documents and providing wrongful information to secure new connection and providing incorrect information and neither keeping customer abreast about their timely updation/expiry of plan details. We would be able to settle the outstanding payment to Vodafone after the reversal of this additional amount billed to us for data usage in the month of April and May respectively. No late payment or any other ancillary charges will be entertained from Vodafone. If the additional amount is not revised then we have left with no option to complaint the same to consumer court for justice and harassment to customer for the same. Seeking your reply at the earliest with appropriate solution to settle the account with immediate effect. Thanks & Regards, Rajani Singh