Consumer Redressal

I booked a Renault Duster on 4th of June at Renault Gurgaon (Sprint Cars India Pvt. Ltd.) by giving booking amount check. The sales executive Mr. Loknath committed verbally that the car will be arranged by 15th of June and on the booking receipt 3 weeks from the booking date, that will make it 24th/25th of June. I made rest of the payment on 10th of June to them. Since then I am trying to reach them to get a response and a confirmed date of delivery. But with the false commitments, don’t care & unprofessional attitude I had not received any response. I went to the showroom yesterday & Mr. Irfan another sales executive told that the car can’t be arranged in another 15-20 days. As I wanted to gift the car on 27th of June to my wife, I requested for a cancellation so that I can buy award winning duster from another dealership. But again the answer from Mr Amit Team Leader was NO, the refund check can’t be given in the next 10 days. Why? Because the owner is usually out of India & will not