Consumer Redressal

Hi, I am reliance GSM pre-paid customer (no. 8817754694). I have never asked for any VAS services but still every month they keep deducting charges for services like caller tune, song download, OneMissu etc. I have already raised this issue through complaint no.s 3320214092, 3321614516, 3322896301, 3323788880. I was clearly told by their telehelpline on my first complaint 5 days ago that Rs. 48/- (33+15) which have been wrongly deducted would be reimbursed immediately as I didn\'t ask for any of these VAS services - Song download, Caller tune. They have taken 5 days to reply and now say that since they cannot check deductions done more than 3 days ago, they can\'t refund my amount. I have marked mails to appellate as well president email ids but surprisingly they have taken no initiative to refund my money and stop the VAS services I have never asked for. I would like to get my grievance redresssed through this forum. Thanks, Monika