Consumer Redressal

Sir, I am Dinesh P (Contact No – 9619509469), working as Manager (C&I) in STATE BANK OF TRAVANCORE, which is an associate of STATE BANK OF INDIA. My employee no is 276933 and at present , I am attached to Mumbai Main branch which is situated at N M Wadia Bldg, Behind Mumbai Uty, Fort. It is too sad to know that a company which is a part of the great TATA is looting the common man. Some of the people in this organization is not having proper business ethics, I purchased one TATA PHOTON PLUS (9221135324) on 05-07-2012. The person whom I contacted was Mr. Piyush (Cell No – 9967733666). The cost was Rs.1200 plus Rs.1000 for 10 GB storage. I got connectivity for the next 7-8 days continuously and i understood now that this is without records verification. However, all on a sudden I was getting the prompt that the remote server not respond. So I tried to contact Mr. Piyush over phone on several days. Every time he used to terminate the call without even picking up. So I messaged him and got the reply that would call after checking. Every day I had to remind him and he used to send the same message as given above. As this was become a routine type of thing, I felt insulted and tried to contact the customer care on the toll free number to find out the truth. On enquiry, I found out that till that time my application was not reached at the company. Furious over the same, I requested the executive to register a complaint against Mr. Piyush. But he was reluctant and terminated the conversation (This incident happened on 19.07.2012). On the very next day (20.07.2012) I received a call from the following number 022-28019898 (1.11 pm) saying that my application had been rejected as the photo in the Xerox copy of the license is not clear. In this regard, I wish to inform you that I submitted the following ID proofs: 1. Copy of my PAN Card (AKKPD8677L) 2. Copy of the driving license 3. Copy of the ID issued by the Employer 4. Two latest PP size photographs (Mr Piyush had confirmed that the above is more than enough. ) Then I formally lodge a complaint. However, till date nothing happened.As such I request you to consider this as a complaint and take the necessary steps to get my money back as the customer service of TATA people is not good Awaiting a positive response from you, DINESH P MANAGER (C&I) STATE BANK OF TRAVANCORE MUMBAI MAIN BRANCH N M WADIA BLDG FORT, MUMBAI MOB = 9619509469