Consumer Redressal

respected sir my phone is about one month old actually i got a new phone sony xperia neo l but it\'s touch suddenly not working then i went to service centre they told me that there is no part avilable in INDIA they are not replacing or not giving the cash back they had taken 11 days with no action so you tell me what to do this company is well known sony complaint ticket id is- 13060801741 NAME - manoj kumar sharma phone no.- 9212766331 my phone\'s date of purchase is25 may 2013 IT\"S IMEI NO IS 352890052103320 i hope by reading this you will definately help me your\'s sincerely MANOJ KUMAR SHARMA