Consumer Goods
Active
Complaint #1498 — Gopesh Das
Filed: 15 Jun 2013 ·
Address: Kolkata
Dear Sir,
A SitiCable SetTopBox & adapter was purchasd frm subj. local cable operator Saibal Sarkhel (M: 9831116508)on Nov \'12 @ Rs.1260(1000+260).
On 09-03-13(Sunday),Mr Sarkhel took away my Set-top box,adapter for repair/checking due to non-functioning of set-top box.He has not yet returned it to me and am not being able to watch Sports,News,etc.My calls wer retd with a promise that it\'ll be returned \"tomorrow\" but unfortunately he has not turned up with the set-top box yet. I\'ve been told it is at Siti Cable Office, Salt Lake, Sector V. To my utter disgust, he has stopped taking my calls from today!
How much time does it take to repair/check a set-top box? What kind of customer service does Siti Cable provide? Neither have I been provided with another set-top box for the time-being nor has they returned mine. It is 1 whole week now! This type of service and behaviour from this local cable operator is only tarnishing Siti Cable\'s name.
Very Disappointed.
Plz do the needful ASAP.