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Complaint #14776 — Dhanshree Anand Thosar
Filed: 27 Aug 2015 ·
Address: B-403, Plot. No. -6, Sector-6, Prabhudham CSH, Ghansoli, Navi Mumbai - 400 701
On 10.07.2015 I had visited the BIBA's shop in Inorbit Mall, Vashi. I liked one apparel which was soldout and therefore Alisa Mukadam, one of the shop personnel insisted me to book the same dress online from shop itself which will be home delivered. On my behalf she ordered the dress online for which I made the entire payment through CITIBANK credit card and received E-Receipt from BIBA for the same. After 4-5 days, wrong dress was delivered therefore I informed the Shop Personnel Miss. Alisa Mukadam since she had ordered the dress on my behalf. After waiting for a week, I called up Vashi shop and one smita from delhi wrong dress was picked up and but instead of right dress they issued e-voucher which i refused and asked for refund. its more than a month and neither i have received my dress nor my refund. please look into the matter for getting my refund