Consumer Redressal

Subject: Non-repairing of HCL Laptop and dissatisfied with the services. R/Sir, The undersigned bought/ purchased an HCL Laptop Xite L-65 for Rs. 30,000/-from Boss Computers PVT. LTD. (SCO 56, Tribune Road, Sector-20C) on 27 August, 2011. The said Laptop suddenly shut down in the first week of July 2014 and could not restart. When I contacted with the authorised dealer in Sector-20C, SCO No-38, he replied that the sale of this model of Laptop has been discontinued by the Company/HCL and we can not help you in this respect. Then i contacted, The Area Manager Shri Maninder Singh (Mobile no 9779119491) on 19.11.2014, he also reiterated the same thing that it could not be repaired because this model has been discontinued by the HCL and no longer available in the market. I also contacted HCL person (Mob. 9888584848) on January 12, 2015 at 3:36 PM, he again replied that spare part of this laptop is no longer available in the market still he told me that he would try and call me back but