Consumer Redressal

Dear Sir/Madam, I had taken one mobile phone from M/s New Tirupati Sales situated at Sacred World society, Wanawadi, Pune. The merchant advised us to take insurance from Pick Me India doorstep solutions which provide services of collection of devices from home and return the same back after repairing in case of any damage to phone within 1 year. We had taken the insurance and unfortunately the screen of phone got damaged in March 2015. The phone was picked by "Pick Me" representative on 26th of March 2015 and the WO no. is 84525291071. Its been 5 months and the phone is yet to be returned back as on 25th of August 2015. All the representative of Pune office of "Pick me" have switched off their mobile and call centre guys are giving different excuse every time e.g. Insurance is yet to be approved, Insurance company have not paid them, repair centre of device company is closed, battery is lost and so on. We have asked to return the device as it is but we are yet to receive the device.