Electonics / Electricals
Active
Complaint #14725 — Somenath Gupta
Filed: 24 Aug 2015 ·
Address: J/78, First Floor, Baghajatin
Sir,
I purchased a Dell E2014H LCD monitor from Amazone India online shop on Sep 5,2014. I got some problem with this monitor after running 10 month and I call Dell Technical support on Jul 28, 2015. Dell arrange a replacement for the same after submitting all the document and I got a replaced monitor on Aug 5,2015. But the replaced monitor is another model (Model No - IN2020M) which is according to Dell "This product is no longer available." ( That is Dell IN2020M is no longer available). Apart from the other dissimilarity this model(IN2020M) consume much more power then my original purchased model (E2014H). I communicate with Dell why they replaced a obsolete/discontinued model with a new one, but every time Dell response they replace with same specification model, which is not true. Now I want to lodge a complain against Dell.
Please help me. I have all the relevant document to prove that Dell replaced a low quality monitor against my original purchased.
Regards
Somenath
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